Job Description

Create a better future!

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero \xe2\x80\x93 enabling our customers to move towards zero emissions in mining We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

Your responsibilities

• Service performance management framework \xe2\x80\x93 The manager should be in a position to create a service management framework and design it to the needs of FLS and third party.
• SLAs and KPIs framework, i.e. good practice SLAs, targets \xe2\x80\x93 They should be in a position to create, maintain and report out these on a regular basis by working along with the third party
• SLAs reporting tools and methodology \xe2\x80\x93 Improvise and implement these methodologies within FLS and bring in world class practices
• Service review meetings \xe2\x80\x93 Create a framework, agree with third-party, run the meetings and follow-up till end on the governance

• Education \xe2\x80\x93 Masters in any field
• Prior experience \xe2\x80\x93 Minimum of 10 years in designing, running Service management framework with customers
• Preferably from BPO industry and flexibility to work across shifts
• Ability to work in a global environment
• Experience in MNCs, multi-cultural environment is a MUST
• Good communication skills and inter-personal skills

• Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Financial support for continuing education
• Employee Assistance Program
• A global network of supportive colleagues and growth opportunities
• We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
• As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials

FLSmidth