Cloud Service Analyst
Job Description
Key Responsibilities
Accountable for monitoring, measuring and reporting of all customer services as agreed in the Service Level Agreement, including:
Accurate production of all client monthly service review reports
Monitoring and reporting of all Service Level exceptions
Management of all Incidents and Problems, Changes and Releases
Management of critical ITIL service management processes
Production of key service metrics with service improvement plans
Responsible for the coordination of customer facing meetings and service reviews
Driving a customer first culture through the Managed Services team
Assisting SSAE18 external auditors with all requests for information
Required Skills & Knowledge
Excellent verbal and written communication skills are essential
In depth experience in dealing with client engagement and sustaining a healthy client relationship by consistently delivering to expectation in a timely and efficient manner
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom
Skills Required
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Job Detail
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Job IdJD2897955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida/ Greater Noida (Uttar Pradesh),
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EducationNot mentioned
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Experience0 to 3 Year