Service Lead Mumbai & Bangalore

Year    Bangalore, Karnataka, India
CIEL HR
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Job Description


1. Support the virtual response centre (VRC) to resolve the calls thru\xe2\x80\x99 video calls

2. Track the Engineers movement on daily basis and monitor their productivity.

3. Prioritize and allocate the Service calls and ensure closure with less than 4 Hrs TAT.

4. Ensure effective PM for field working machines as per norms.

5. Plan periodical maintenance based on the cuppage as recommended by OEM.

6. Execution of machine installations and disconnections as per the requirement of sales.

7. Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services.

8. Field visit to check product quality and audit machines for PM effectiveness.

9. Break down Call Analysis & Error Analysis \xe2\x80\x93 Implement the corrective action plan to reduce breakdown calls.

10. Assign refurbishment task to Service HUB Engineer on need basis to support new installations.
11. Spares stock \xe2\x80\x93 Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
12. Ensure proper utilization of spares and accounting of spares consumption in system.
13. New Engineers recruitment, training (off-site & on-site) & deployment to Field work.
14. Evaluate and train the Field Engineers to improve their competency.
15. Provide technical support to key customers with flexibility in working Hrs.

Ciel HR

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Job Detail

  • Job Id
    JD3256046
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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