Job Description

Leading and managing the service department, ensuring efficient service delivery and customer satisfaction. Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions. Developing and implementing service strategies to enhance customer experience and meet service objectives. Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions. Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development. Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner. Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Ability to commute/relocate:

Uppala, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:

total work: 3 years (Required)
Work Location: In person