Service Head
Year Ahmedabad, Gujarat, India
Job Description
Job description
Roles and Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on the spare business.
- Develop & manage service procedures, policies, and standards as per company standards.
- Keep accurate records of Service Reports, MOM, and customer service actions and discussions.
- Analyze statistics and compile accurate reports and arrange meeting monthly with the service team.
- Maintain an orderly workflow according to priorities.
- Train the service engineer using best practices in up-selling, customer satisfaction, and product promotion.
- Auditing work and customer service to ensure the company\'s high standards, efficiency, and productivity goals are met
B.E Electrical/ Electronics/ Instrumentation / POWER ELECTRONICS
EXPERIENCE IN FURNACE LINE WILL BE PLUS
Perks and Benefits
INCENTIVES
INSURANCE
PROFIT SHARING
Role Service Head
Industry Type Engineering & Construction
Functional Area Production, Manufacturing & Engineering
Employment Type Full Time, Permanent
Role Category Management
Education
UG :B.E. - Electronics/Telecommunication, Production/Industrial, Electrical, Diploma - Electrical, Electronics/Telecommunication
Expertia AI Technologies
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Job Detail
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Job IdJD3220431
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.600000 per year
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear