Service Excellence

Year    Pune, Maharashtra, India

Job Description


_VOIS Intro About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. _VOIS Centre Intro About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. This position description should represent your role and responsibilities at the time of appointment, however due to the dynamic nature of our business, your job title. The flexibility to adapt to any changes should be considered a key requirement of working at VHA. Role Purpose: The Team Member should be capable of creating macros and automation for existing business processes. Understand existing Macro solution and Troubleshoot / Upgrade as required. In addition, he/she should also have knowledge Power BI. The individual must be of forward-thinking and share in common vision of quality, integrity and efficiency. For this role, it is mandatory to keep up to date with latest trends and automation technology to create Optimum Business Value Key Responsibilities and Tasks: . Develop Excel Macro Automations using Visual Basic, SQL and Power BI . Knowledge of SharePoint & Web page development . Create solution designs / solutions to meet business expectations and business requirements . Create and maintain documentation for all tools and automations . Maintain and support existing tools and automations . Developing & maintaining Dashboards using Advanced excel/Access (Formula and charts) . Designing Interactive Excel/Web based applications . Experience in Database development and implementation . Actively share best practices and lessons learned with in team, contributing to a highly effective organization . Participates in continual improvement of Business Process /Introduce latest solutions for added efficiency . Actively participate in the process Improvement Process . Accounting knowledge will be added advantage Knowledge & Experience Requirements: Qualifications and attributes will be: - Excellent communication skills and can clearly demonstrate experience in managing a cross-functional set of stakeholders - Minimum 5 years\' experience in Financial Operations and knowledge of financial systems - Preferred commercial understanding of the mobile telecoms business and general business strategy - Strong on Excel Charts, Pivots, Slicers, Excel formulae, Dashboard views, Index Match, Vlookup & Hlookup, Offset, named ranges, Nested loops - Proven record of working on multiple applications integration with excel Behaviour Requirements: - Logical & Positive thinking - Open to feedback and improvements - Adaptable as per business requirement - Ability to envision and deliver end to end solution to a problem/issue _VOIS Equal Opportunity Employer Commitment India: _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\'ll be in touch!

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Job Detail

  • Job Id
    JD3185463
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year