Requisition ID: 73061
Job Category: Information Technology
Location: Gurugram, Haryana, India
With over six decades of business and technical experience in the , , and sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our , with experience in over , to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.
We're at the forefront of our clients' , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the to improve project outcomes, leverage the , deliver systems integration and interoperability, and support decision-making, , and integrated operations and performance centers.
Looking to take the next step in your career? Hatch is currently seeking a highly motivated Service Desk Technician to join the Digital group in Gurugram, Haryana
Digital solutions have become a key component of the strategic direction and vision of today's modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients' projects and operations that can unlock a step change in their performance.
Join our diverse team and award-winning culture and be part of our clients' digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.
Reporting to the Regional Lead, the Service Desk Technician interacts directly with employees and helps them troubleshoot and resolve technical problems including hardware, software and network problems. The Service Desk Technician is responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment.
Responsibilities for this role include but not limited to:
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