Job Description

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Overview

Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.
Responsibilities

• Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
• Should have working knowledge in any ticketing tools
• Route problems to internal next level IT support staff
• Should have quick learning and monitoring skills
• Knowledge in ITIL framework
• Knowledge in Information Security concepts aligning to ISO 27001 standards
• Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
• Manages IT Assets according to the preference, requirements & goals.
• Maintain the tracker in all means ensuring all IT Assets are being properly recorded under each segment.
• Vendor handling in inquiring, researching & finding the right options while closing the deal during the order finding.
• Ensure proper reports being sent with regards to the available IT Assets.

• Engineering/Science graduate with at least 2+ years of experience or 3+ years of experience with a 3year diploma.
• Certifications: MCP, ITIL V4
• Hands on experience in managing IT Assets such as Laptops, Desktops & Accessories.