Service Desk Engineer
Job Description
Excellent communication skills - CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared. Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory.
Monster
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Job Detail
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Job IdJD3023336
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.300000 - 550000 per year
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Employment StatusPermanent
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Job LocationPune, Maharashtra - Bangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear