Job Description

Hogarth Worldwide is the world\'s leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world\'s most famous brands. The primary function of the Support Technician is to is to provide remote support to staff across the Globe. The role will be required to work 24x7 with rotational shifts and rotational week offs. Provide technical support for desktop issues both MAC and Windows throughout the company Support VIP members of Hogarth where required Technical support for in-house agency facilities Adobe Creative Cloud support, experience in troubleshooting Adobe Products. Microsoft Office support including O365 License Administration and Management. Good understanding and troubleshooting skills of general applications used by end users such as Microsoft Teams, Outlook, Word, PowerPoint, Excel, SharePoint etc. Previous experience as a Desktop and Service Desk Technician is a valuable add on. User Account /Mailbox, Distribution/Security Groups creation in Active Directory. Experience in working with Microsoft Azure as an L1 is an added advantage. Essential Experience & Skills required: Good experience of Mac and Windows OS support Basic understanding of computer network concepts Understanding computer management software Good analytical and problem-solving skills General \'can-do\' service attitude Excellent time management skills and multi-tasking abilities within tight deadlines Excellent communication skills Desirable Experience: Media background/worked in Marketing Communications as a support technician, would be advantageous Experience of supporting Windows operating systems and MAC. Active Directory experience ITIL v3 Foundation knowledge and certification Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre) Microsoft Azure Experience. RPA knowledge advantageous VB scripting advantageous #LI-PM1 Diversity and Inclusion Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Please contact [HIDDEN TEXT] if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the \'Submit Application\' button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it\'s a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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