Service Desk Analyst
Job Description
Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely.
Job Title : Service Desk Analyst location : Bangalore, Chennai, Kolkata Experience : 3 to 10 Years CTC : 2,00,000 - 9,00,000 Per Year : Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely Log calls via the appropriate call logging system and provide a high level of assistance to users. Incident Management experience - Managing incidents including business expectations and communication Basic Desktop Troubleshooting Experience on Hardware and Software Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Documenting processes and maintaining service desk records. Making recommendations to optimize IT performance and to prevent future problems. Collaborating with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. In-depth and current knowledge of computer programs and hardware.
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Job Detail
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Job IdJD3032551
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu - Bangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear