Job Description

We are looking for a Service Desk Analyst to join our TEAM in Bangalore / Noida. This is an amazing opportunity to work in IT Services. Team is based out of Bangalore, Noida, Mexico. Alignment on customer delight values and best working practices. Cross function collaboration with thoughtful mechanism for communication and feedback. we are looking for someone who have experience in IT Software and Hardware support-

• Global Customer service.
• Excellent Communication skills.
• Ability to learn quickly.
• Level 1 Technical Troubleshooting/problem-solving skills.
• Ability to work under pressure/ showcase flexibility
• Adaptability.
• Teamwork skills.
• Interpersonal skills.

About You - experience, education, skills, and accomplishments

• At least 3-5 year of experience in an IT Service Desk
• ITIL foundation certified
• Microsoft O365 (OneDrive, TEAMS, Sharepoint, individual mailbox & shared mailbox Troubleshooting etc.)
• Level 1 application support
• Experience in resolving Hardware issues

It would be great if you also had . . .

• ITIL V4 Foundation Certified. (preferred)
• Good hands-on experience in any Projects - if acted as a project member ever
• Automation acumen

What will you be doing in this role?

• The key role of a service desk is to be the point of contact to address and resolve service requests raised by the clients, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the users of the customer organization.

About the Team

• The team has 30 members reporting to the Service Desk Leads. Service desks facilitate communication and collaboration between IT and other departments, helping to resolve and even avoid preventable glitches and breakdowns by helping you create, assign, track, and resolve tickets.

Hours of Work

• 24*7 [ permanent] - weekend and local holiday working in rotation

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.