Job Description

: Position SummaryThe individual in this role will be a leader and critical thinker to join our ManagedServices team. In this role, you will be reviewing, assigning, and responding to
tickets created by customers in our existing JIRA system. You will also be
responsible for managing the JIRA environment, recommending workflow
enhancements, and executing process improvements across the team. Finally, you
will be working closely with and reporting to the SDM in generating status reports
for customers and keeping up with client relationships. If you are a motivated leader
with a desire to provide clients with the best possible customer experience, this is
the right challenge for you.Key ResponsibilitiesManaging JIRA Service Desk Instance.
Rolling out and coaching team members across Managed Services on new
processes and tools.
Leading a 1-3-person team of service desk agents.
Work with Cloud engineers, Build and Release engineers, and Software
engineers.
Maintaining and understanding a variety of monitoring, alerting, and
reporting tools.
Be a part of global 24X7 support facility.
Ability to demonstrate strong problem-solving skills.
Accessible via cell and/or home phone for urgent matters and Ability to work independently in a high-pressure environment.Job Types: Full-time, Regular / PermanentSalary: ?181,912.40 - ?626,727.56 per yearBenefits:

• Food provided

Schedule:

• Flexible shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Jira: 1 year (Required)
• total work: 3 years (Required)

Speak with the employer
+91 7026926267