Job Description

Atkins, a member of SNC Lavalin Organization, is one of the world\'s leading consultancies operating in the built and natural environment. You might know us for the great work we do across our wide variety of projects. We\'re proud to say it\'s thanks to our people\'s diversity of thought, expertise and knowledge. We offer unparalleled opportunities for talented individuals in search of a rewarding career both in India and around the world. And when you join us, you\'ll be a part of this genuinely collaborative environment, where everyone\'s voice is valued and treated equally. We are looking for a dynamic and enthusiastic self-starter to join our team as a Service Desk Analyst. This role will be based at our Atkins office in Bangalore, IN. How will you contribute to the team Experience Required Essential - Strong understanding of the ITIL v3 framework . Experience of working in a high-pressure environment . Proven track record in achieving SLAs . Excellent communication skills and customer focus . Ability to build and maintain efficient working relationships in a team-based environment . Strong trouble shooting techniques and logical thinking . Meticulous attention to detail . Excellent customer service skills (strong business focus and \'can do\' attitude) . Experience of Windows, Office, Active Directory, SCCM, Exchange 2007, SharePoint 2010, Citrix . Experience of working to and exceeding targets . Experience of IS work management systems (ideally ServiceNow) . Good timekeeping and time management . Desirable - ITIL v3 Foundation . MS-CIT qualification or similar . Experience of working within a multi-cultural environment . Experience of working in a fast moving and changing large enterprise IT environment . Experience of iPhone, iPad, Mac, Blackberry, Android, etc . Behavioural Competencies - Proven experience of delivering process efficiencies and improvements . Clear and fluent English (both verbal and written) . Ability to build and maintain efficient working relationships with remote teams . Demonstrate ability to take ownership of and accountability for relevant products and services . Ability to plan, prioritise and complete your own work, whilst remaining a team player . Willingness to engage with and work in other technologies. What we offer at Atkins At Atkins, you will enjoy a robust rewards package which includes: Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Employee Assistance Program (EAP). Learning and development programs, training, career opportunities. Why work for Atkins Atkins is one of the world\'s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. Additional Information: Atkins is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Atkins cares about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data. Note to staffing and direct hire agencies: In the event a recruiter or agency who are not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. For more recruitment updates, kindly follow #AtkinsIndiaRecruitment on LinkedIn

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