IT Service Desk Agent (JML Team) Location: India About Apex:
The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
The Role:
The Service Desk is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking, and Business applications. While providing a high level of customer interaction, the Service Desk are responsible to resolve level 1 IT requests in a timely fashion and escalate Level 2 & 3 IT requests to the appropriate support and resolver groups.
The Service Desk are also responsible for the setup of users accounts for all new hires ensuring that the new hire is setup and operational on Day1. Working as part of the wider Service desk team, the JML Team are responsible for the end-to-end management of the onboarding process.
The JML Team are responsible for ensuring the new hire has a positive experience on joining Apex and has been provided with the equipment and access to fulfil their role. The JML team will be responsible for co-ordinating the on-boarding of all new hires interfacing with HR, Hiring managers, local IT, Internal and external resolver groups.
The Service Desk agent (JML Team) must have a good balance of business process, basic technical skills, and customer facing skills and report preparation related to daily starters/ leavers/ Movers and daily pending tickets and backlogs. The role will report to the IT Service Desk Manager. The IT Service Desk agent will be required to work on staggered shift of (+/- 3 hours) from core local business hours when required by the business.
Key duties and responsibilities:
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.