Job Description

Job Role

• Manage service and operation for Corporate Salary Location/Zone

• Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
• Responsible for ensuring that all auditable points are recorded and maintained as per the process.
• Responsible for the location’s Net Promoter Score (NPS), taking corrective measure to ensure NPS target achieved month on month.
• Creation/ resolution of SR’s and management of customer issues in Siebel. SR’s need to be resolved within TAT.
• Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
• Responsible for moving corporates to Net IT platform for automations of salary uploads.
• Ensuring that mails coming from corporates are handled promptly
• Handling of TOP 25 corporates with a relationship of more than 5 crores. Visiting the corporates with Service officer or sales team.
• Needs to remain in touch with the corporate KDMs/ Key people to help them in service issues/ coordinate salary upload

Job Requirements:

• Good communication and problem-solving skills
• Self-starter and energetic individual
• Leadership skills like team development, team motivation.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customer
• Ability to take directions from multiple managers
• Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
• Adhere to KYC, service quality, Information Security and audit norms laid down as per Bank policies
• Graduate with 3-5 years of relevant experience (in Corporate/Institutional Sales preferred)

Application If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to ………………………………………….
Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Business group ”