The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in Japan/China region.
Roles & Responsibilities
Manage and coordinate the delivery of transitioning End User Services in a global customer environment
Should have working knowledge on the EUC Services (Deskside support, Desktop/Laptop/Tablet/Mobile Break-Fix support, IMACD, Depot Services, Asset Management etc.)
Working knowledge of Field Support, Desktop services and help desk support - scheduling, staffing, productivity, utilization, knowledge management, service improvements and hiring
Responsible for people management, selection, hiring and resource administration duties for supporting contracted services
Manage SOW, contractors, and vendors with respect to the timely delivery of services
Manage service delivery tracking process for issues and open items to ensure successful/timely resolution
Drive team for technical and process runbook, user communication documents for delivery of services qualifications
Provide input to ongoing management reports as requested (e.g., Score Card, Top 10 Activities, and other ad-hoc requests)
Skills Required
8+ years of relevant technical and managerial experience
Excellent presentation, time management, and people management skills
High level of initiative and work well in a team environment
Job Type: Full-time
Pay: ?1,500,000.00 - ?1,800,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.