Job ID
361155BR

Feb 14, 2023

India

125,000! Is the number of Novartis associates that our services reach! Consider the possibilities of contributing to the growth and delivery and re-imagining the next generation of Knowledge Management Services!

Your responsibilities include, but not limited to:

• The role requires global strategic decision making related to the ongoing service development, enhancement and execution of the Copyright for Images and Document Delivery & Information Support (DDIS) services in the Novartis Knowledge Center organization.
• Work closely with the technology team and external providers to ensure efficient processes and ongoing service improvements including specification of the applications improvements, coordination of implementation, testing and rollout.
• Provide copyright consultancy regarding the use of externally published information resources and support compliance with existing copyright guidelines. Develop copyright FAQs and provide copyright training for Novartis associates in close collaboration with the Legal department.
• Key responsibility as client service manager, monitoring the pipeline and reporting of Service Levels agreements, escalating where required, conducting regular customer reviews and reconciliation management. Balance business demand against capacity to deliver current and future service demand.
• Lead productivity initiatives within service and continuously drive and monitor improvements in day-to-day work; use of technology in simplifying systems / processes.
• Key responsibility as client service manager, monitoring the pipeline and reporting of Service Levels agreements, escalating where required, conducting regular customer reviews and reconciliation management. Balance business demand against capacity to deliver current and future service demand.
• Operational and functional oversight of the following teams: DDIS and Copyright for Images. Includes setting strategy and direction and key performance objectives and development support for DDIS and Copyright Services.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What You\xe2\x80\x99ll bring to the role:
Essential:

• PhD/Masters Degree in Life Sciences and/or Masters of Library Science with relevant scientific background. MBA from reputed institutes and/or advanced Pharmacy degree a plus.
• Excellent information science and technology skills and an understanding of fundamental concepts of data, information and knowledge. Experience at a MNC or intercultural / global team environment. Strong communication and presentation skills.

Desirable requirements:

• At least 12 years of relevant pharma industry or experience working in information sciences, knowledge management or corporate library operations. Extensive working knowledge in the area of document delivery, copyright, and STM publishing in a corporate environment.
• Strong copyright knowledge, ideally with a copyright certification.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we\xe2\x80\x99re proud of this, we know there is so much more we could do to help improve and extend people\xe2\x80\x99s li
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\xe2\x80\x99s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

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Division
CTS
Business Unit
CONEXTS
Location
India
Site
Hyderabad, AP
Company / Legal Entity
Nov Hltcr Shared Services Ind
Functional Area
Marketing
Job Type
Full Time
Employment Type
Regular
Shift Work
No