Job Description

Service Delivery Associate Position Overview In Scope of Position based Promotions (INTERNAL only) Job Title- Service Delivery Associate Location- Jaipur Role Description Within Global Procurement, Sourcing & Buying Operations (SBO) is part of Deutsche Bank\'s Procurement & Travel Operations (PTO) organization. We support the end-to-end Procurement process and are directly responsible for connecting the company\'s transactional procurement activities with strategic procurement. This includes the following: Stakeholder Management, Contract Enablement Services, Buying Assistance, Spend Compliance, and Consumption Management. SBO provides PTO process subject matter expertise to Strategic Procurement as a part of the Operations Integration Team. What we\'ll offer you As part of our flexible scheme, here are just some of the benefits that you\'ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Integrate end-to-end process with available tool environment and increase automation, where appropriate Improve stakeholder engagement and interfaces with COO and Finance Provide project management for key Strategic Procurement programs Develop the operating model for new processes to ensure operational readiness Deliver sustainable cost savings What You\'ll Do Support enterprise-wide strategic initiatives and programs utilizing standard project management methodology Support change management activities to ensure rollout of new processes and tools Support various projects and on-demand tasks with operational impact including the implementation of new buying channels Draft and review technical/operational stakeholder requirements Ensure operational readiness for new processes including conducting user-acceptance testing, preparing communication and training and defining key controls, responsibilities and tasks. Participate in process improvement based on targets, best practices and outcome of KPIs and audits Create documentation (including presentations, project charters, reporting, etc.) for senior management Your skills and experience Excellent knowledge of MS Office standard applications including SharePoint, database knowledge, and ability to monitor, track and clearly communicate progress, escalating issues when appropriate Proficiency in Microsoft Excel including expertise in pivot tables and lookups High level of comfort working with technology Solid communications skills, will work to build and maintain strong relationships with internal and external stakeholders Ability to work independently with minimal oversight as well as in a team setting. Ability to work in global teams across different time zones and within a matrix environment Willingness to challenge the status quo (to improve existing processes) Ability to think strategically/conceptually, outside the box (natural curiosity) Ability to manage multiple, simultaneous priorities and ongoing issues Ability to monitor, track and clearly communicate progress, escalating issues when appropriate Understanding of procurement processes, project management and the project lifecycle is a plus Fluent in English (written/verbal) How we\'ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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