Job Description

Job Resposibility

• Taking customer service requests on Phone / mail / verbally / Walk in.
• Understanding the customer issue and politely providing the solution to the customer.
• Making not all the service calls in a proper manner with full customer details and
• machine details and S no. and the problem reported.
• Allocating calls to engineers and making sure that they visit customers at the committed
• time.
• Keeping record of daily engineer calls, checking, collecting and filing their properly
• filled service reports.
• Follow up with the vendor for the in warranty support and repair for quick resolution of
• the issue reported by the customer.
• Calling customers to take feedback of the call done and satisfaction level. Accordingly
• marking satisfaction level on scale of 5 on the report.
• Daily Service Report at the end of the Day.
• Records of machines in the office for repair
• Record of the parts ordered, informing customers on the scheduled arrival of parts,
• Record of the estimates given and Follow up for the orders.
• Record of the AMCs and the Machines in AMC.
• Creating a revenue sheet on the service billings that are being done.
• AMC and Service Billings and Payment follow up and recovery of these.
• Follow up old customers / more customer leads to get more business in the company.
• Creating a database of the prospective AMC and service customers and regularly
• following up for more business.
• Job Type: Full-time

Job Type: Full-time Salary: Up to 20,000.00 per month Schedule:

• Morning shift

Ability to commute/relocate:

• Naraina Phase - I, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)