Job Description

Schedule service calls, maintenance, and installations Assign jobs to technicians and track their progress Receive service requests and complaints from customers Keep customers informed about service status, timelines, and updates Create, update, and close service tickets or work orders Ensure accurate documentation in the service/CRM system Act as a link between service engineers, sales, and support teams Ensure technicians have required tools, parts, and information Monitor service performance and adherence to SLAs Ensure company policies and safety standards are followed Prepare service reports, job completion summaries, and performance metrics Maintain service records, contracts, and warranty details Track spare parts usage and availability Coordinate with stores or procurement for replenishment Escalate unresolved service issues to management Help resolve customer complaints efficiently to improve satisfaction
Job Type: Full-time

Pay: ?11,746.05 - ?26,211.57 per month

Work Location: In person