Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role-



Are you a motivated individual ready to embark on a rewarding journey within Customer Success Center at GECIA? We are seeking team player to become a vital part of our dynamic CTS contract hub. Our mission is to provide top-notch supporting services for our customer centers globally, aimed at enhancing customer satisfaction and back-office efficiency through contract administration support, process improvement, and training delivery.

Mission & Role

As a Service Contract Administrator, you will report to the Team Leader - Customer Success Center GECIA and collaborate closely with a team of Process Specialists and Global Process engineers. Your Mission is to:

• Assist in establishing robust processes between Customer Centers and Contract Hub, ensuring seamless communication and cooperation.
• Administer all contract data within the SPA ERP System, guaranteeing data quality and accuracy.
• Interact with Customer Centers to maintain the quality of the data you administer, fostering positive relationships.
• Strive for the continual growth of competence within the customer centers, advocating the adoption of best practices.
• Develop, maintain, and deliver training programs specialist to facilitate proper contract and maintenance plan changes.
• Perform detailed analysis on the contract portfolio, providing valuable feedback to Customer Centers on portfolio health.
• Collaborate with CTS divisional finance team to evaluate feedback to Customer Centers on portfolio health.
• Be prepared for occasional travel to Airpower and supported countries, enriching your global experience.

To succeed, you will need-

Educational requirements

We are seeking candidates with a Graduate degree and 2 to 3 Years of experience. If you are a team player with a natural inclination to find efficiencies, identifying improvement areas within a given set of tasks and boundaries together with a good amount of common sense, you are the perfect fit.

Experience requirements

• Strong drive for accuracy and a process-oriented approach.
• Fluency in English, with knowledge of other languages being an asset for fostering relationship with Customer Centers.
• Proficiency in MS Office, with experience in SAP PM/CS or other relevant streams considered an advantage.
• Excellent communication and presentation skills for the efficient delivery of training.
• A background in finance and Service operation is highly valued.
• An innate sense of curiosity and an interest in deriving analytical insights and acting based on them.

Personality requirements

• Collaborative team player able to work together with a variety of people and different cultures.
• Independent worker with a strong sense of ownership.
• Willingness to take responsibility and lead the assigned projects to a successful conclusion.
• Ability to communicate and present effectively and build confidence with internal customers.
• Constructive in your thinking and approach.

In return, we offer you-

• A work culture known for respectful interaction, ethical behaviour and integrity.

• Access to Global Job Opportunities as a part of Atlas Copco Group

• Opportunities to grow and develop in the connected world.

• Potential to see your ideas realized and to make an impact

• New challenges and new learnings on global organization matrix

Location

Pune

Last date of apply

22/12/2023

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco