Service And Communication Trainer
Job Description
Service and Communication Trainer Job description . New Hire and schedule regular training sessions. . Understand Refresher needs and Content for effective delivery. . Complete daily tracking, including end of day course evaluation and trainee assessments. . Research product information for assigned department by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes. . Maintain updated course and training evaluations for management review . Demonstrate effective presentation skills . Demonstrate effective questioning skills and techniques to gauge learner understanding . Basic understanding of MS office, required for maintaining training reports . Identify individual and team skills gaps. . Self-login (Chat/Emails/Calls). Job requirements - Minimum of 1.5 to 4 years experience in training. - Experience working in a BPO or call centre setup. - Analytical bent of mind - Process and SOP oriented - Open to commute across Faridabad and Gurgaon daily.
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Job Detail
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Job IdJD3141379
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear