Job Description

VACANCY FOR SERVICE AGREEMENT EXECUTIVE \xe2\x80\x93 SERVICE OPERATIONS DIVISION - ALFA LAVAL INDIA

Join us as a Service Agreement Executive, to manage execution and coordinate Service agreement contracts for Alfa Laval India Region.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers\' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website
www.alfalaval.com

The position / About the Job:

In this job the Performance Dimensions and Key Responsibilities of Service Agreement Executive will be -

• Registering the Service agreements (New / Renewed) in ACE SA and SA Dashboard.
• Ensure Parts and Service booking in co-operation with the Customer Sales Support Team.
• Ensure timely control of order backlog, accounts situation and booking the service hours in the relevant ERP systems.
• Liaise with customers to formulate a service plan and coordinate with DC Team, Service Centre team and Field Service team to execute the services in accordance with their requirements
• Planning service engineers site visit and ensure that jobs are executed according to importance in close cooperation with Regional Field Service Managers (RFSM).
• Manage engineers\xe2\x80\x99 further actions / recommendation from service reports.
• Full ownership on effective management / execution of Service agreements across the region and achieving forecasted Service Jobs / hours.
• Inventory management on spares associated with Service agreement orders.
• Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.
• Quarterly / half yearly review meetings with the customer along with stake holders from within the organization.
• Participate in training programs, conferences, meetings etc.
• Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.
• Reporting / analysis of service agreement data and present to management when required.
• Responsible for executing and providing Solutions in terms of material replacement and technical support to customer on the claims related to AL equipment covered under service agreement.
• Investigation and resolution of Equipment related problems in support with the field service organization, Product and application team and central BU teams.
• Liaising with cross functional teams to fast track the claim resolution at the customer end.
• Monthly sharing of reports to the Business Units across all the divisions along with quarterly meeting with business heads to oversee the status of all the agreements under the respective business units.
• Prepare renewal offer well in advance basis the Sale & cost analysis and submit the same to the responsible sales managers for onward customer submission.

Stake holders\xe2\x80\x99 interaction (Internal / External) for smooth service agreement execution.

Cross functional coordination with Stake holders

• Customers Maintenance and Purchase team.
• Regional Field Service Managers (RFSM) & Field Service Engineers (FSE).
• Service Centre Team & PDL Team.
• Customer Sales Support Team.
• Claim Management Team.
• Production and application team.
• Service Operations and Respective Business heads.

Who you are?

You are solutions oriented. You\xe2\x80\x99re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day.

If you\xe2\x80\x99re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you\xe2\x80\x99ll find a world of career-building opportunity.

Workplace & Reporting

Pune. The position reports to Service Operations Manager.

What you can be?

• A Graduate in Engineering / Business or any equivalent discipline.
• Minimum 5-6 years in project management.
• Experience in Project management / Service planning and coordination
• Experience from working in an international context and across borders with colleagues and customers from other cultures.
• Experience of working in CRM systems and planning tools.
• Data analytical skills, advanced Excel and Power BI will be an added advantage.
• High business analytical and presentation skills
• Strong communication and interpersonal skills.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval\xe2\x80\x99s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply