Service Desk Executive
Year Jhansi, Uttar Pradesh, India
Job Description
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About Client: It\'s is the largest industrial manufacturing company in Europe, and holds the position of global market leader in industrial automation and industrial software. No. of Requirements - 12 Education: Any Graduate Experience:- 0-3 yrs Job Role:-
- Customer Service Guide preparation and ongoing maintenance.
- Preparation of and conducting regular Service Review Meetings.
- . Inventory Management.
- Portal Management. Incident, Change & Billing Escalation Management.
- Performance Report, Service Improvement Plan and Corrective Action Tracking.
- Creation and Maintenance of the Customer Service Tracker ensuring all target resolution times are met through direction of CFT\xe2\x80\x99s or escalation.
- C-Sat tracking & analysis to foster Continual Service Improvement..Ad Hoc support as directed by Management.
- To liaise with all relevant departments e.g.,Commercial, Sales, and Customer Service Operations to ensure commitments / quality targets are met Skills/Experience: Must Have Skills:
- Required minimum of 1 year experience in any customer facing role.
- Good written and verbal communication skills
- Good interpersonal skills.
- Proficient analytical thinking and problem solving.
- Self-starter Positive Attitude, Takes Ownership.
- Capable of working in or managing cross functional teams.
- Fluent English (written and verbal)
- Good knowledge of MS Excel and MS PowerPoint
- Ready to work in 24*7 shifts.
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Job Summary
Posted On: 24-Feb-2024
Function: Communication
Industry: IT Hardware & Networking
Location: Jhansi
Employment Type: Full Time
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Job Detail
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Job IdJD3252977
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJhansi, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear