Job Description

Job Title: Automotive Service Consultant Job Summary: As an Automotive Service Consultant, you serve as the vital bridge between clientele and the service department, delivering exceptional customer experiences and ensuring seamless service operations. This role demands a robust grasp of automotive intricacies. Key Responsibilities:

• Client Engagement: Extend a warm reception and gracious greeting to patrons.

Attentively absorb customer inquiries, addressing their vehicle-related queries with finesse.
Articulate comprehensive explanations of recommended maintenance and repairs.
Facilitate discourse on service needs, providing periodic vehicle status updates.
Uphold overall customer contentment and deftly navigate any grievances.

• Vehicle Evaluation and Service Counsel: Conduct thorough vehicle assessments, meticulously diagnosing concerns.

Collaborate with technicians to ascertain requisite repairs and upkeep.
Present clientele with precise cost estimates, securing their consent before commencing work.
Elucidate the significance of proposed services, simplifying complex technical facets.

• Appointment Scheduling and Work Order Oversight: Proficiently orchestrate service appointments, harmonizing with the service department\'s schedule.

Craft and administer work orders, ensuring meticulous documentation of rendered services.
Maintain meticulous records of customer interactions and service histories.

• Technical Prowess: Stay at the vanguard of automotive technological advancements and service protocols.

Aid patrons in comprehending intricate technical issues linked to their vehicles.

• Sales Proficiency and Add-On Promotion: Proactively propose supplementary services or enhancements aligned with vehicle condition and manufacturer recommendations.

Champion service packages and maintenance plans, enhancing client value propositions.

• Administrative Aptitude: Manage billing and streamline invoice processing for completed services.

Oversee inventory levels of service-related components and requisites.
Uphold the immaculateness and systematization of the service advisory precinct. Qualifications:

• Possess a Bachelor\'s degree in Mechanical Engineering (B.E Mechanical) or a Diploma in Mechanical or Automobile Engineering.
• Exhibit profound proficiency in automotive mechanics and systems.
• Showcase outstanding communication and interpersonally adept skills.
• Demonstrate customer-centricity, embodying professionalism and geniality.
• Possess rudimentary computer competencies for work order and invoice management.
• Prior experience in a congruous capacity within the automotive sector constitutes an advantageous asset.

Job Type: Full-time Salary: From \xe2\x82\xb9180,000.00 per year Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Speak with the employer
+91 7486032354