Job Description

A service advisor in an automotive setting acts as a crucial link between customers and the service department. They are responsible for understanding customer needs, translating those needs into actionable work orders for technicians, and communicating repair information, costs, and timelines back to the customer. They also handle scheduling appointments, managing the service workflow, and ensuring customer satisfaction throughout the service process.
Key Responsibilities:
Customer Interaction:
Greeting customers, understanding their vehicle concerns, and explaining service options.
Service Recommendations:
Consulting with technicians to determine necessary repairs and offering recommendations based on customer needs and budget.
Quoting and Scheduling:
Providing accurate cost estimates, scheduling service appointments, and managing the overall service workflow.
Communication:
Clearly communicating with customers about repair recommendations, progress updates, and completion timelines.
Upselling:
Offering additional services or parts to enhance the customer experience and potentially increase revenue.
Customer Satisfaction:
Addressing customer inquiries and concerns, ensuring a positive service experience and building customer loyalty.
Paperwork and Documentation:
Preparing repair orders, processing payments, and maintaining accurate records.
Skills and Qualifications:

• Strong Communication Skills: Effectively conveying technical information to customers in a clear and understandable manner.

• Customer Service Skills: Providing excellent customer service and building positive relationships.

• Technical Knowledge: Understanding basic automotive systems and repair processes.

• Sales and Persuasion: Ability to recommend additional services or products without being pushy.

• Time Management: Managing multiple tasks and prioritizing work effectively.

• Problem-Solving: Addressing customer concerns and finding solutions to unexpected issues.

• Computer Skills: Proficiency in using dealership management software and other relevant computer systems.

• High School Diploma or equivalent: Some dealerships may prefer or require additional training or certifications in automotive service or customer service.

JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com