Job Description

Job Summary:

The Service Advisor acts as the liaison between customers and the service department. They are responsible for understanding customer vehicle issues, providing repair/service estimates, scheduling appointments, and ensuring customer satisfaction through the entire service process.

Key Responsibilities:

Greet customers promptly and professionally upon arrival. Listen to customer concerns and accurately document vehicle issues. Create detailed repair orders and service recommendations. Communicate clearly with technicians to relay service/repair needs. Provide accurate cost and time estimates for maintenance and repair work. Keep customers informed on service progress and any changes to estimates or timelines. Review completed service work with customers and explain charges. Upsell additional services or maintenance when appropriate. Handle customer complaints or concerns with professionalism and escalate when necessary. Maintain customer records and service history using CRM or DMS software. Follow-up with customers post-service to ensure satisfaction.

Qualifications:

High school diploma or equivalent; automotive knowledge preferred. Prior experience in a service advisor or customer-facing role in an auto service environment. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Working knowledge of vehicle systems and maintenance schedules. Proficiency in MS Office and service center software (e.g., Reynolds & Reynolds, CDK Global, etc.).

Key Skills:

Customer service excellence Problem-solving and negotiation Attention to detail Sales ability and product knowledge Time management
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person