Job Description

Client: Your resume will be submitted to HPE. Please confirm that your profile has not been submitted to this client in the past and that you are providing TEKsystems the right to represent you for this opportunity. Employment: You would be an employee of TEKsystems working on a project at HPE . Location: The position is located in ELECTRONICS CITY . Please confirm that you are comfortable with this as your work location & the associated commute. Responsibilities: . Providing Level 1 Enterprise technical support to HPE Customers for Industry Standard Servers (ISS) and related products. . Provide technical support to customers and clients in U.S.A and Canada for High-Performance HPE Proliant Servers and UPS (Uninterrupted Power Supply). . Providing step by step instructions to troubleshoot the issue, ensuring no downtime, quick solutions and workaround to customers and clients and provide assistance via remote access if required. . Identifying the fault and dispatching appropriate parts depending on the defective Server, Enclosure and UPS. . Technical knowledge on ISS Proliant Servers [SL, DL, ML, and Blade Gen (1-9) servers] and Windows 2003, 2008 and 2012 , Linux, VMware , Networking , Storage . . Focus on total problem resolution and provide end to end support to the customer. . Troubleshoot, add a plan of action and dispatch cases to the field if issue cannot be fixed remotely. . Elevate/Escalate incidents/cases to higher levels depending on priority and criticality of the Server and UPS and in a timely manner, thus ensuring no downtime and resolving customer\'s issues immediately. . Provide support via Phone and E-mail.

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