Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities Installation/uninstallation of services on servers, configuring the applications (Infrastructure Applications Only) as per the requirement Terminal Service configuration. Server RDP access to be provided through PIM based on SOP Capacity Reporting with recommendations. Setting up and configuring servers as per Customer Standards File Server Management Shared folder creation / modification / removal Shared folder access review SFTP creation and management Disk space management Data archival (as per defined backup policy of FG) DFS Management Backup and restoration Sample restoration (monthly) Maintain the DEV/ UAT & Production servers in separate VLAN with the restricted access in cross environment. Review the server inventory & server access with Owners in six months Backup/ DR should be considered while creating the new production server Mission critical servers to be configure in high availability to avoid single point of failure for new build requests. Configure and maintain print servers and print queues Maintain and administer DNS, DHCP, NFS, NIS, DFS roots, and group policy Restore server operating system in the event of a crash using backup tools as provided by customer or proposed as part of solution Resolve server problems like system hang, hard disk crash, with OEM support wherever required Required Technical and Professional Expertise Windows and VM ware Administration with 5-7 years of experience. Server installation as per process (Physical & Virtual) Server de-missioning as per process (Physical & Virtual) Server base line configuration and management Server privilege access review Server capacity management based on Utilisation reports for CPU/Memory/HDD Server availability management Server patch management Server endpoint security management Server scheduled task/jobs management Server event log management retention & backup Server audit log management for incident troubleshooting Preferred Technical and Professional Experience Perform periodic system performance tuning as per Customer's policy Perform periodic schedule maintenance activity including, if required, restart of the systems limited to 10 server setup requests per month. These servers will Commented [SS1]: Data disposal under file server is deleted because, the FG user is the custodian for his own data and Kyndryl will not take responsibility to delete the same. However, LUN Creation deletion will be part of the storage administration tasks and will be covered based on SR from customer. Commented [SS2]: The Tracking of Software licenses is part of software asset management. This activity must be performed by FG's asset management team. Kyndryl NOC will not perform the SAM activity. Appropriate set of tools (multiple as per products/OEM) and SAM admin is required to perform this job. Commented [SS3R2]: DC Asset management is included. End User assets are excluded as mentioned in the Exclusions be included in monitoring and BAU management, through a PCR and it will be charged as per the given monitoring and management rate-card on prorate basis. Billing will be on quarterly basis in the subsequent quarter bill. Re-Installation of the server operating system and operating system utilities in case of System crash. Manage Operating system, file system and configuration Analysis of event and logs in case of any major incident using syslog Periodically view and clean up log files for proactive actions required Conduct hardening of the operating systems as per agreed policy with Customer Required Education Bachelor's Degree Preferred Education Master's Degree