Technical Support Specialist Windows Server Admin Mac
Year Hyderabad, Telangana, India
Job Description
Please return soon to complete your dream job application!
Technical Support Specialist - Windows server admin - MAC
Req id: 33238
Hyderabad, TG, IN
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer\xe2\x80\x99s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you\xe2\x80\x99ll work on unique customer issues to provide resolutions.
You are great at
- Represent OpenText acting as first point of contact for all technical support inquiries
- Incident management and collaboration with other teams while adhering to SLA\xe2\x80\x99s and KPI\xe2\x80\x99s
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate
What it takes
- 2 - 4 years of prior experience working on relevant technologies
- Technical Support experience handling Enterprise Products a must
- Strong Problem Solving and Troubleshooting experience
- University/College degree within a related discipline
- Willingness to work in shifts during weekdays and on-call during weekends
- Good foundation/knowledge working with Windows/Linux servers and MAC OS
- Linux Administration/JAVA scripting knowledge (REST API, JSON)
- Knowledge of Web Servers and HTML (Tomcat/IIS)
- Understanding of Networking principles, Active Directory/LDAP
- Security foundations including SSH and SSL
- Experience working with RDBMS (Oracle, MS SQL Server) is helpful
OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2995775
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHyderabad, Telangana, India
-
EducationNot mentioned
-
ExperienceYear