Job Description

Our Outstanding Opportunity

The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. One has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the cu person will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation.

You will

• Handle and resolve Customer issues
• Provide dedicated support
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Work with diverse team Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities, if needed
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA
• Identify the add on sales opportunities

To Be Successful In Role

• Education: BE/B. Tech or equivalent
• Min years of experience: 8+ Years
• Last 4 years’ experience must be in 5G/LTE
• Solid understanding about 5G/4G RAN latest features.
• Strong technical competence should be exhibited when dealing with sophisticated customer issues.
• Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
• Should able do tracing and complex logs analysis for RAN Nodes
• Good knowledge of 3GPP
• Must have call flows, protocols, and Interface related knowledge in 5G RAN network
• Ability to technically analyze and approve solution implementation for the customer
• An outstanding troubleshooting skill is required to solve the customer issues without
• Intensifying to the next level for competence units.
• Transport and Core network basic troubleshooting
• Must have worked in a telecom support/care/Level2/R&D/Integration function earlier
• Experience with Ericsson will be preferred
• Proficient with the customer support process

TA- Saurabh Vashisht

Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
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