Senior Technical Service Support Specialist
Job Description
job details
Industry - Heavy Engines/Construction Equipments
Responsibilities
Provide technical support for complex service related issues.
Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Formulate and direct complex repair plans. ...
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of more complex requests to the appropriate level of support.
Lead diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current products and new products.
Promote Company\'s Service capability and service programs to increase sales.
Distribute technical communications to the assigned region.
Investigate product issues at customer or dealer locations.
Mentors and coaches technicians in the region to improve capability.
Educational Qualification
B.E - Mechanical/Automobile/Electrical show more
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Job Detail
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Job IdJD3043550
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear