Job Description

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SeniorAdministrator - Social Network Development, Netwok Automation
India

SeniorAdministrator - Social Network Development, Netwok Automation
Job Summary
The Sr Network Administrator plays a pivotal role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is essential for troubleshooting complex network issues, performing root cause analysis, and implementing effective solutions. The role is critical in ensuring customer satisfaction and maintaining a robust security posture.
Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Executing Network Support Functions, Ensuring Compliance In All Operations.
2. Provide Advanced Technical Support For Complex Network Incidents Escalated By Analysts, Conducting Thorough Root Cause Analysis, And Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Network Operations And Strengthen Security Measures.
5. Enhance Customer Experience And Achieve High Csat Scores By Striving For First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Solid Proficiency In Network Development And Network Automation, Demonstrating In-Depth Knowledge Of Networking Protocols And Automation Tools.
2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques Within Network Environments.
3. Familiarity With Network Security Principles And Best Practices To Ensure A Secure Operational Framework.
4. Basic Knowledge Of Knowledge Management Systems And Training Methodologies For Effective Team Development.
Other Requirements
1. Optional But Valuable Certifications: Cisco Certified Network Professional (Ccnp), Comptia Network+, Or Equivalent Network Automation Certifications
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required