Job Description

This role is responsible for ensuring top level delivery of venue finding requirements for identified client accounts and to be a trusted advisor to all clients within this specialist area. As a Senior Venue Sourcing Specialist, a highly efficient and excellent quality of delivery to each project managed is required as well as a can do attitude.

In addition, the Senior Venue Sourcing Specialist is expected to forge and develop excellent relationships across all levels of the M&E business imparting best in class market knowledge of meeting facilities and providers and thus supporting clients key objectives in meeting arranging.

Driving income levels into the business at every opportunity, reducing cancellation levels significantly and encouraging other team members to do the same.

Key Areas of Responsibility:

Revenue:

• To maximise client revenue through up selling and promotion of the company\xe2\x80\x99s services in all areas of the M&E Business
• To be continually aware of the departmental targets in conjunction with the management team
• Be fully engaged towards driving client income and ability to reduce cancellations at all times
• To ensure cancellations are managed in line with the company\xe2\x80\x99s standards and procedures
• To maximise all income opportunities and to be actively aware of commission rates, preferred partners securing and negotiating enhanced levels wherever possible.

Client Activity:

• To undertake face to face meetings with clients as and when required to do so
• Work alongside Account Management team to understand client accounts worked on and 100% top level delivery
• For allocated client accounts, to immerse yourself in allocated client brand and culture through understanding of their market place and competitor landscape
• To support the rest of the M&E business pillars by providing them with new and existing leads within client account.
• To coordinate venue visits for the client and where necessary arrange for you to accompany them

Operational Activity:

• To ensure all incoming calls and written communication are actioned promptly, efficiently and dealt with in an appropriate manner responding to the business and client needs and within given SLA\xe2\x80\x99s
• To co-ordinate and reserve meeting facilities negotiating on the client\xe2\x80\x99s behalf using agree rate caps and CWT/Client preferred venues to achieve the best rates and commission.
• To adhere to the CWT standard or Client Specific Service Level agreements (where required). Responsible for negotiating all rates and vendor contractual terms & conditions
• Identify up selling opportunities and action accordingly
• Identify scope creep and action accordingly
• Update in house system with all required information during the life cycle of an event for strict company compliance & client reporting purposes.
• To undertake any other duties or responsibilities that may reasonably be expected within the terms of the role as assigned by your Team Leader or Operations Manager
• To attend all meetings both internal and external that are deemed relevant, participating and contributing as necessary.
• To offer support, guidance and training for all new members of the team
• To be responsible for the team and help support the Team Leader by assisting with duties that include holding morning team huddles, distributing bookings from the inbox, general costing checks and signing of contracts within a certain set amount
• To share knowledge and to always be at the forefront for sharing ideas and knowledge when working on projects or when being asked for venue information from your peers

General Duties:

• To continually build relationships with preferred suppliers.
• To build effective working relationships and maintain regular communication with key individuals from all areas of the business.
• To continually improve and update own product knowledge through targeted activities and attendance of familiarization trips, office presentations and site visits.
• To promote a professional image of CWT Meetings & Events to all clients and suppliers
• To be competent in computer skills, to include Word, Excel, PowerPoint and all relevant in house packages always ensuring systems are updated.
• To participate in training and educational sessions and attendance of industry related courses.
• To comply with Statutory and legal requirements for Fire, Health, Safety and Hygiene, and to ensure that you are working in accordance with these requirements.

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Qualifications

Skills and Required Qualifications:

• Excellent Word / Excel and general IT skills essential
• Excellent and strong multi-tasker who works well under pressure and can easily deal with short lead requests within SLA
• Accomplished and confident negotiator
• Able to self-motivate and motivate others
• Creative, open-minded and willingness to adapt
• Articulate
• An excellent communicator & team player at all times
• At least 4 years significant experience within the M&E or Venue Sourcing industry
• Good International venue knowledge \xe2\x80\x93 A MUST
• Courageous \xe2\x80\x93 not afraid of a challenge
• Positive & encouraging approach to all tasks no matter how big or small
• German Language skills preferred
• Knowledge of Cvent desirable

CWT