Job Description

: Who Youll Work With: Billions of people are counting on you. Join Cisco to help improve their product experiences! Were looking for great people who thrive on the challenge of building great products. We build a lot of cool stuff! Our products include cloud, social, mobile/wireless, video, VoIP, big data, collaboration, customer journey solutions, web, Internet of Things, Tele Presence, and a lot more. Were looking for people who will help us build these technologies for the future and, more importantly, define what we should do when they all come together. Bring your knowledge of building great user experiences and take it to a new level as you dive in and help us build the future of communication and collaboration. Have you ever had a poor customer experience and thought of a million ways in which it could be improved Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if accurately empowered and motivated, the overall service delivery experience could be better If so, we want to talk. In the Cisco Webex Contact Center group, we are passionate about delivering outstanding experiences to both customers and employees. We believe our software can profoundly change the world and how it gives and receives customer service, and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated UX designers to join our global design team. Who You Are: Solid understanding of user-centered design based on HCI, visual, or industrial design foundations. - (8 - 10) years of experience designing user interfaces for applications. Leading projects end-to-end following design processes while working with multiple stakeholders. Bachelors degree (Master\'s preferred) in Human-Computer Interaction, Computer Science, Human Factors, Industrial Design, or related field. Creative problem-solving skills. Passion for delivering a quality product, all the way to our end users. Strong sense of teamwork and excellent people skills. Self-motivated and highly ambitious. Strong written and verbal communication. Ability to manage multiple tasks and work towards long-term goals. Prototyping skills are a plus. What Youll Do: Produce clear, user-centric design across desktop, web, mobile, and hardware endpoints. Contribute to all aspects of design including need-finding, user research, conceptualization, detailed design, development of use cases and scenarios, and engineering support. Work closely with Product Managers, Architects, and various stakeholders to help define project approach and user experience strategy. Partner closely with engineering and product management to rapidly iterate on designs based on user feedback, tech constraints, and market dynamics. Conduct user research and/or work with user researchers to design, observe, and analyze field studies. Conduct heuristic evaluations on existing products. Set conceptual design and suggest product direction based on field research and functional requirements. Define the user interaction model and workflows. Design interactive experience and produce designs consistent with Ciscos brand and Design system. Develop prototypes ranging from paper-and-pencil concepts to high-fidelity designs (using Figma, Sketch, Keynote, or equivalent tools) that represent both the visual identity and interaction model required to ensure user success. Develop User Interface Specifications and Guidelines. Work closely with (local and remote) engineers to implement and deliver the final product. Facilitate project communication across a multidisciplinary team throughout all phases of the project Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you! Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco

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