Job Description

Key Responsibilities & Duties

A. Destination Expertise & Consultation

Custom Itinerary Design:

Create complex, tailor-made itineraries incorporating flights, permits, accommodation (from homestays to luxury resorts), ground transport, and niche activities (trekking, wildlife safaris, cultural festivals).

Regional Knowledge:

Maintain expert-level knowledge of local cultures, customs, festivals (e.g., Losar, Hornbill), weather patterns, terrain, and religious sites specific to the Himalayas and the North East.

Advisory:

Advise clients on mandatory requirements, such as

Bhutan's Sustainable Development Fee (SDF) and visa process

, trekking permits for Nepal (e.g., Everest Base Camp), and Protected Area Permits (PAPs) for North East India.

Sustainability:

Promote and book travel in line with sustainable and responsible tourism practices, respecting local communities and the fragile environment of the region.

B. Sales & Client Management

Client Needs Assessment:

Conduct in-depth consultations to understand the client's budget, interests (adventure, culture, wellness, spiritual), and physical fitness level for mountain travel.

Sales Target:

Meet and exceed individual or team sales targets by effectively presenting and selling the unique value of the destinations and bespoke packages.

Negotiation & Procurement:

Negotiate competitive rates with local suppliers, hotels, trekking agencies, and transport providers across the three regions.

Client Communication:

Serve as the single point of contact, providing proactive pre-trip information, on-trip support (often 24/7 for emergencies), and post-trip follow-up.

C. Booking & Operations

Reservations & Ticketing:

Manage all bookings, including Drukair/Bhutan Airlines and other regional flights, hotel reservations, and complex ground logistics (e.g., cross-border transfers between India, Nepal, and Bhutan).

Documentation:

Prepare detailed travel documents, vouchers, invoices, and ensure all permits and visas are secured well in advance of the travel date.

Financial Administration:

Accurately process client payments, manage refunds, and track sales performance and profit margins for each booking.

Troubleshooting:

Handle and resolve unexpected travel issues, such as flight delays, political disturbances, weather-related cancellations, and medical emergencies, calmly and efficiently.

III. Required Skills & Qualifications

CategorySkills & Qualifications

Specialized KnowledgeDeep, firsthand knowledge

of the North East India, Bhutan, and Nepal travel circuit.EProven knowledge of

Bhutanese tourism regulations

(SDF, required tour packages).

Core CompetenciesSales Acumen:

Strong track record in achieving sales targets and converting leads.

Communication:

Excellent verbal and written communication (especially English).

Organizational:

Exceptional attention to detail and ability to manage multiple complex bookings simultaneously.

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Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Experience:

Travel planning: 3 years (Required)
Language:

English (Required)
Location:

Siliguri, West Bengal (Required)
Work Location: In person