Job Description

Our Team Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets. TSG is defined by three core values: Creative innovators, delivering excellence and simplicity Always doing the right thing for the bank, colleagues, and clients Fostering a collaborative, diverse and inclusive environment, where wechallenge each other to execute as one TSG team As part of TSG, the Production Services team is Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure. Ensures the Resiliency and Stability of our Production Environment. Delivers the Bank\'s Client connectivity infrastructure & communications technology platform Supports and delivers Innovative end-user technology solutions. Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets. Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organisational changes are supported including the provision of smart hands activity. Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on complex problems and ensures resolution.Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services. Ability to co-ordinate events and support of major incidents impacting the End-user environment. Responsible for the maintenance and upkeep of the organisations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues. Contributes to the relevance and addition of standard operating procedures.To understand configuration and functionality of site technology (including any space where technology is consumed) To have an intermediate level of troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite.Contributes to the achievement of team objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor\'s degree in a related discipline or at least 5 years of equivalent work experience required2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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