Job Description

NoC SME Support - RAN Overall, 8-12 years of relevant experience in Telecom Domain Ready to work in 24.7 Work environment, manage NoC operations and incidents. Perform second level troubleshooting using tools and utilities to resolve network related issues. Heath Check and Maintenance Operations on in scope network elements and infrastructure Severity 1 to 4 Incident triage, support, management, restoration, recommendations Root Cause Analysis Support, post incident or event Work with Major Incident Management team for Major Incident Resolution. Creation and maintenance of processes and procedures for T2 tasks Provide Support for network configurations, expansions, installations, and updates. Maintain and update all network documentation, process configurations. Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Qualification Bachelor\'s degree in computer science, Electronics and Telecommunication engineering, or a similar field. Extensive experience working as an NOC engineer. Experience deploying, managing, and troubleshooting network infrastructures. Knowledge of Network Monitoring and Ticketing systems Experience in troubleshooting incidents on HUAWEI and ERICSSON BSC, RNC, RAN- GSM, UMTS, LTE, 5G network components. Experience in Wireline and Wireless Networks Experience in Signalling level troubleshooting. Feature testing. Change Management. Excellent troubleshooting skills. Ready to work shifts and flexible hours. Good written and verbal communication skills. Manage effective co-ordination with Onshore teams.

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