Job Description

Role Purpose

To work within the Data team for the VIEW project.

Reports to Data Team Leader.

In general, travel to Australia/UK could be one visit every 2 years. This can be at short notice and this frequency is not guaranteed as all travel is based on a clear business or project requirement. A passport is essential.

Principal Accountabilities

Key Responsibilities and Duties:

Technical:

• Key:

• Provide technical / application guidance to Data Analysts and wider BAU support team
• Data analysis to assist in issue diagnosis
• Data Fix action tasks
• BAU LANDesk triage
• Data Fix Catalogue
• Identifying, preparing, interpreting and resolving data issues.
• Triage incoming incidents, requests and problems for onward processing by the data team
• Action incoming data fix requests appropriately using impact analysis and business input
• Provide appropriate visibility and prioritisation of system improvements, defect fixes and the like to improve data quality, system functionality and stability
• Providing guidance and support to business in determining and recommending information needs.
• Working with Data Team lead to ensure design and construction of queries/scripts meet current and potential future business needs.
• Ensuring ongoing data integrity, reporting any data inconsistencies appropriately.
• Ensure knowledge sharing, documentation of processes and automated solutions within the Data team as well as across Service and Infrastructure teams
• Engage with the customer and stake holders on resolution of data issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.
• Ensure that the Data Team Lead, Head of Services and Managing Director CP is kept appropriately informed of product issues/resolutions.
• Provide data scripts to expedite rollout of new modules/areas of the system
• The successful applicant must,
• Be a team player with a good attitude.
• Be organised, keep track of their work & any commitments
• Prioritise effectively if/when things pile up.
• Communicate (both good and bad news) well.
• Get excited about improving things.
• Have a "CAN DO" attitude and be focussed out "Outcomes" rather than "Outputs"
• Be able to communicate effectively with a wide range of stakeholders and articulate methodologies and results.

Delivery:

Interpersonal skills:

Requirements

Essential Competencies:

• Must have minimum 4+ years of relevant experience

• Advanced problem analysis and problem solving skills. Excellent statistical/numerical skills.
• Knowledge of commercial statistical software packages such as Crystal Reports etc.
• Knowledge of full life cycle for development projects
• At least 2 years commercial experience in data/information analysis coupled with tertiary education
• Comply with all company policies including Information Security Policies
• Successfully pass Police Security Checks
• Willing to provide reference contact details.
• Microsoft Certifications in windows and SQL
• Knowledge of ITIL processes

• Strong knowledge of SQL database and scripting. Database experience in high availability environments.
• Ability to access data stored in warehouses and interrogate efficientle.
• Mandatory Advanced SQL Server Query Advanced problem solving

Advanced Data Analysis and data presentation (e.g. Crystal Reports or similar)
Highly Desirable Excellent time management
Comply with strict data security policies Microsoft accreditation in SQL server / TSQ and /or MS SQL server Customer support focus / ITIL Methodology * Project specification and documentation

Benefits

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.