Job Description

Blackbaud is searching for an experienced Technical Writer to join our Strategic Content Development team. As a Technical Writer, you should have a passion for creating content to guide and assist our customers as they further their missions. Our Technical Writers develop user interface text, in-product help, web sites, blog and social media posts, videos, and other content for our products. Our Technical Writers interact with a wide variety of stakeholders within our company. You will be a member of a cross-functional, high-performing team consisting of Software Engineers, User Experience Designers, Product Managers, and other Technical Writers.

What

you'll do

Develop customer-centered user assistance content that enhances the user experience and adds value to our software products Evaluate and respond quicky to feedback about user assistance content and follow up with the source of the feedback Work with and produce content for multiple projects and teams that have concurrent and shifting deadlines. Produce work that meets the standards of both Blackbaud and our clients Research and learn new technologies as tools and methodologies change for the creation of user assistance content Interact with Subject Matter Experts to efficiently gather information with the goal of becoming an expert on the products you document Work closely with other team members and show initiative in improving overall user assistance content and processes Contribute to product development by offering feedback on product prototypes, developed code, and general user perspective

What

you'll bring

Minimum of 5 years of related experience
Strong writing and communication abilities, editing skills, and attention to detail Enthusiastic work ethic, passion for technology, and the discipline to manage multiple tasks The ability to quickly master new processes and technical concepts
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!


Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.