Job Description

• his role includes Production Support & Platform Support under ITIL in challenging production environment of critical banking applications. Expected to take complete Accountability & responsibility over deliverables - Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement. Should be efficient in decision making with good Partnership / Stakeholder Management. Should have extensive experience on Incident/Problem/Service/Release Management with primary technologies such as AbInitio/Informatica/Talend (ETL), Teradata/Oracle Exadata (DB), Hadoop/Map R/Big Data, Hive/Aster DB, Autosys, etc. with good experience in triaging, troubleshooting & fixing complex technical issues.
  
  Job Responsibilities:
  
  
  • Challenging support role involving Application Support, Root Cause Analysis, Automations, Solution Proposals, Platform Support & Resiliency
  
  
  • Accountability & responsibility over deliveries - Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management
  
  
  • Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications
  
  
  • Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
  
  
  • Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
  
  
  • SRE driver - Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
  
  
  • Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
  
  
  • Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets
  
  
  • Perform complex migrations from development to production, upgrades, installations and/or configurations
  
  
  • Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
  
  
  • Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / workarounds on time
  
  
  • Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
  
  
  • As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff
  
  
  • Assures quality, security and compliance requirements are met for supported technology domain
  
  
  • Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
  
  
  • Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
  
  
  • Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be ready to work on weekends.
  
  Essential Qualifications:
  
  
  • Dynamic Professional with min 6-8 Years of experience in technologies - AbInitio/Informatica/Talend (ETL), Teradata/Oracle Exadata(DB), Hadoop/Map R/Big Data, Hive/Aster DB, Scheduling Tools (Autosys/Control-M) & Monitoring tools (ITRS, App Dynamics, Splunk, etc.)
  
  Desired Qualifications:
  
  
  • Hands on experience on banking applications
  
  
  • Scheduling Tool Preferably Autosy

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.