Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment\'s notice, mastering consistency in an ever-changing world - that\'s what it takes to get there. If that\'s something you want to be apart of, apply today! So what does a Senior Systems Engineer do Think of yourself as someone responsible for reliability, performance, recoverability and security of server systems and back office applications and requires a proactive team player that must uphold the core values of the organization, which include integrity, respect, personal accountability, initiative, teamwork and excellence. Imagine yourself going to work with one thing on your mind: that you need to provide engineering-level technical support to various departments and stakeholders with regards to systems infrastructure and applications . Serves as a liaison with vendors and other third party providers . Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level Systems Engineers and Administrators. As a Senior Systems Engineer , you will: Prepare, design, build and implement systems including virtual infrastructure, network storage, end-user computing, remote access and others. Engineering of server systems related solutions for various project and operational needs. Perform Windows system engineering, design and validation. Participate in planning and recommends Windows and related IT technology asset architectures and recommends new/emerging technology for application into the enterprise. Install new / rebuild existing servers and configure hardware, peripherals, services, sengs, directories, storage, etc. in accordance with standards and project/operational requirements. Define, develop and document new systems deployment processes in accordance with criteria established by Systems Architect. Research and recommend innovation, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Function as a core member of the standardization team. In concert with the Systems Architects and Systems Engineer, define and annually validate systems processes and deployment documentation. Create and develop high quality technical documentation, standard build document and standard operating procedures (SOP)including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure. Document, upgrade and configure new system software that supports production infrastructure applications per project or operational needs. Acts as a liaison with vendors and third party vendors. Capable of managing complex technical projects, and communicating status to Customers and Project managers to assist with the design and review of new server systems, applications and hardware throughout project life cycles. Ability to travel up to 25% of the time to support site build outs and projects. Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Participates in deep dive root cause analysis, investigation and advanced troubleshooting of problems and conduct remediation and actions to provide permanent fix or resolutions to issues. Mentoring and providing next level escalations to Systems Support Engineers. Assist team members with building of server infrastructure required to support these projects. Do you have what it takes to become a Senior Systems Engineer Requirements: At least 5-7 years relevant experience in systems administration and systems engineering 2 years Data Center Management experience. Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Expert in administering, managing and configuration of Microsoft Servers, Microsoft back office applications and Virtualization technologies (Email systems, Active Directory, VMware ESXi/VDI, DHCP, DNS). Strong knowledge and experience in scripting, automation and architecture of server environments (Powershell, VBscript, Batch). Excellent verbal, written, and interpersonal communication skills. Must be at a C1 English level in verbal and written communication to be considered for this role. Must upload a resume in English for consideration. Education and Certifications: Information Technology or Computer Science or Engineering Bachelor\'s Degree or equivalent work experience. Microsoft Certified Systems Engineer/Solutions Expert. Cloud Certification (AWS) is a plus. VMware Certified Professional (VCP) is a plus. ITIL Foundation (is a plus). About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world\'s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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