Job Description

Company Description

When you\'re one of us, you get to run with the best. For decades, we\'ve been helping marketers from the world\'s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon\'s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified\xe2\x84\xa2. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our page.



Why we are looking for you

• Understands and leverages best practices of Information Technology.
• Working with one of the largest IT Support teams.
• Working in a complex, enterprise environment with multiple, global data centers
• Collaborate with various client teams, application developers, and DBAs.

• Collaborating with diverse Clients utilizing various Server, Storage, and Network infrastructure.
• First-hand experience with Administration & Troubleshooting of complex Windows and Linux servers; both virtual and physical.
• Supporting MS Windows Servers (2016, 2019, 2022) & RedHat Linux (7, 8, 9).
• Supporting AWS EC2 instances, S3 buckets, & Elastic load balancers; as well as Azure DevOps, Cloud Workspaces (AppStream) for Code Deployment and Automation.
• Utilizing the latest in Operation Monitoring tools, e.g. New Relic, OpsRamp, Sumo Logic.
• Utilizing Service Management tools, e.g. Service Now, PagerDuty.
• Working with Security Tools like Sentinel One & Rapid 7 to remediate vulnerabilities.

• Collaborate with Delivery Teams to install/configure Web/App/Mid-tier/DB software, services, & utilities for final Operational Turnover. Validate Patching, Backup, & Monitoring processes.
• Provide daily OPS Support for 700+ Windows/Linux servers including Incident response, User Access requests, Systems Integration support, & strict Change control processes.
• Attend reoccurring as well as reactive MS Teams meetings for WIP Tasks, Projects, Incident resolution, and Root Cause Analysis.
• Support Global Application & Database DEV teams, immediately addressing any client facing and internal issues by utilizing profession triage, troubleshooting, and communication skills.
• SysOps Admins work closely with the Systems Architect & DevOps Engineers to support client Projects, Requests, Incidents, & Problem Resolution using strict change control.
• Seek out opportunities to leverage Automation within the infrastructure environment using tools like Azure DevOps, Team Foundation Server, Nolio, and scripting languages.
• Consult with 3rd-party vendors and interact with internal Service Desk / IT personnel for problem resolution, root cause analysis, and continuous compliance of the server infrastructure.

• Senior level experience required with OS Systems Administration balanced between MS Windows Servers & RedHat Enterprise Linux\xe2\x80\xa6certification a plus. Most servers are virtualized using VMware ESX technology; however, there is a significant base of high-end physical hosts using Dell & HP.
• Substantial knowledge of Web Engineering including Web/App/API Hosting, Web-proxy, caching, appPool / bufferPool tuning, cookie/session mgmt, and SSL Certificate mgmt. on primarily Microsoft IIS Windows servers.

• Experience with Apache HTTP Server, and NGINX on Linux a plus!
• Experienced with SMB/NFS File Shares in a Multi-Domain / MS Active Directory environment. The SysOps Admin must be able to create Windows SMB Shares & Linux NFS mount points; with proper security permissions to support 100s of power users, developers, DBAs, and application owners.
• Windows & MAC users that the SysOps team supports; connect to critical files and databases in real time with complex drive mappings, NFS mount points (NIS a plus), API calls, DB connection strings, SQL clients and utilities. Knowledge of DB clients for Oracle, MSSQL, & PostgreSQL a plus.
• Familiar with IAM best practices using Active Directory & LDAP. The SA needs to query AD to research Domain Account IDs used by our Associates to determine ID & PW status, Security Group membership, Manager/Approver ID, and email addresses.
• A SysOps Admin must leverage a variation of tools, utilities, clients, and diagnostics. Experience using batch files, PowerShell scripts, and Unix shell scripts (bash, sh, ksh); automates daily tasks and allows for a highly productive and enjoyable work environment.
• The Epsilon Network Architecture is highly sophisticated and secure; so, the SA must have solid experience with TCP Networking and working with Network Engineers on the following:

• Protocols: HTTP(s), RDP, SSH, SFTP/FTPS, DHCP, DNS, SMB, CIFS, NFS, etc.
• Devices: F5 Load Balancers, Firewalls, Routers, Switching, Intrusion Protection, WAFs, etc.
• IP Networking: IP Addressing of vLANs/AWS VPCs, CIDRs, Subnets, DMZ, Firewall Rules.
• VIP Design: DNS, NAT, LB, HTTP redirect, Web Pools, Port Bindings, SSL Certs.
• Basic understanding of Storage technologies like SAN, NAS, nVME, vDisks, & storage pools.
• Operational Monitoring plays a big part in the Role of the SysOps team. New Relic is currently our main tool for infrastructure monitoring, systems & application logging management, dynamic tracing with APMs, dashboards for reporting/alerting, and synthetic testing.
• Must have broad knowledge of Remote Access methods and tools. Experience with the following a plus: SSH with puTTY, ASG-Remote Desktop, MS RDP, mRemoteNG, MobaXterm, etc.
• Experience preferred with SFTP Server and Client Technologies: GlobalScape EFT, MFT goAnywhare, CoreFTP, FileZilla, WinSCP. Knowledge of workflows and scripting with SFTP apps a big plus!
• Preferred experience with AWS Cloud Services; EC2 Instances, S3 Buckets, VPCs, IAM mgmt.

• A Sr. SysOps team member must have the ability to professionally facilitate meetings and share applications during technical bridge calls with Associates, internal clients, and sometimes external Customers & Vendors.
• Highly productive with MS BackOffice Apps including, Outlook, Teams, SharePoint, & OneDrive. These apps are key to documenting the infrastructure environment and support processes of the SA team.
• The SysOps Admin needs to be a \xe2\x80\x9cteam player\xe2\x80\x9d; however, they should also be able to work autonomously (without supervision) for portions of their shift. After hours On-Call support is schedule on a bi-weekly basis.
• Requires a minimum of 5 to 8 years of relevant experience with an associate or bachelor\'s degree.

Publicis Groupe