Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Systems Administrator In this role, you will:

• Responsible for managing daily operational activities and ensuring the CMDB effectively supports the needs of the business
• Assisting to maintain and adhere to company controls and processes in relation to the CMDB
• Promote training sessions and workshops for IT Teams and Business Divisions
• Promote Configuration Management good practice throughout the business
• Responsible for data governance for asset and inventory management, actively participating and chairing as required within the Inventory Governance Forum.
• Assist with the production of monthly Key Control Indicator (KCI) reports for Senior Management
• Review, design and implement processes and procedures to manage the endpoints/assets for many Device Groups and/or Families, to ensure that full asset lifecycle management is in place, with all mandatory attributes populated for each endpoint
• Work with team colleagues in each Device Group/Family and Inventory owner to uplift the data quality of each endpoint/asset, ensuring the inventories are updated
• Review/amend of business processes across the inventories of the endpoints/assets to improve data quality and to reduce the lag time between endpoints/assets being added in inventory and federation to the central inventory database
• Review and standardise data models across all inventories to ensure that data is held and processed correctly, enabling consistent reporting output
• Work with functional and technical teams, Cyber security team and service/helpdesk team to integrate processes for asset lifecycle management and rogue asset remediation management
• Align and be familiar with all the business area/domain for all the assets e.g. server, network, storage, telecom, End User devices etc. to understand their asset on-boarding and management process
• Follow-up with stakeholders for outstanding asset remediation to be in compliance with ITAM controls

Requirements
To be successful in this role, you should meet the following requirements:

• Understanding of/experience in Service Management processes, especially Configuration Management and Hardware Asset Management
• Knowledge of/experiences in the technologies that support Configuration Management (CMDBs, Auto-discovery, Integrations)
• Have demonstrated experience in writing SQL queries for data analysis and investigation
• Have demonstrated experience in VBA along with strong Excel skills
• Have strong data analytical skills with experience of documenting system processes and data flows; producing clear, succinct documentation
• Have project management skills including requirements gathering and business analysis to understand AS-IS processes and design new and updated processes
• have excellent communication skills, be proactive in communicating with stakeholders and escalating to Sr. Management when required
• have high motivation and self-starter skills and must be able to work without direct supervision and guidance
• Strong technical knowledge regarding IT infrastructure components including Cloud Platforms and networking technologies
• Strong influencing skills. Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; high tolerance of ambiguity
• Experience with risk and compliance management

You\xe2\x80\x99ll achieve more when you join HSBC. www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by \xe2\x80\x93 HSBC Software Development India