Job Description

Company Description

When you\'re one of us, you get to run with the best. For decades, we\'ve been helping marketers from the world\'s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon\'s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified\xe2\x84\xa2. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our page.



About BU

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure - STS. The team drives innovation and efficiency through disruptive technology, across Epsilon platforms and business verticals. From being the first point of contact for our infrastructure needs to final deployment, the team provides end-to-end solutions for our internal and client-facing platforms. By embracing the latest in technology like Cloud, Automation and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities for us.

Why we are looking for you

• Understands and leverages best practices of Information Technology.
• Working with one of the largest IT Support teams.
• Working in a complex, enterprise environment with multiple, global data centers
• Collaborate with various client teams/stake holders.

• Working with different kinds of customers contributing to varying kinds of Infrastructure environment.
• Administration and troubleshooting of all versions of Microsoft Windows Server OS.
• Working on the cloud, Azure & AWS,
• Code and Contribute towards Automation.

• Responsible for setup, configuration, administration and troubleshooting of complex Windows environments (e.g., clustering, high availability, load balancing, etc.).
• Responsible for Active Directory administration, DNS, AD replication and troubleshooting domain related issues.
• Troubleshooting issues related to technologies such as IIS, Antivirus, Security, backup and Storage at OS level.
• Hands-on managing and supporting physical and virtual servers (VMware).
• Coordinate with vendors and required stakeholders to troubleshoot issues related to OS and hardware.
• Participate and demonstrate recovery procedures during DR exercises.
• Document/review and update Manual Operating Procedures (MOPs) in Confluence.
• Automation of day-to-day jobs using scripting languages like Ansible, PowerShell and Batch.
• Responsible for keeping management up to date on any outstanding production related issues.
• As a Senior Admin, drive projects through Jira and ensure we have the updates from team until closure.
• Help team in understanding and absorbing new technology. Work with various teams and stakeholder to roll out the same in phased manner within given timelines.
• Hands-on experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues, etc. utilizing the change management process and patch management and automation tools necessary to ensure compliance and successful audits.
• Align to Industry followed Security Standards.
• Responsible for OS Vulnerability mitigation and Compliance remediation.

• Knowledge of ITIL best practices
• Excellent verbal and written communications skills.
• Experience managing multiplatform Microsoft Windows Operating Systems.
• Have excellent knowledge on Microsoft Active Directory Domain Service, Domains & Trusts, Sites & Services, DNS, DHCP, PowerShell, Batch script, Jira and Confluence.
• Should have industry standard certifications for Windows Server technology (MCITP), VCP, AWS.
• Desired to have hands on experience in troubleshooting server class hardware mainly with HP C7000 & C3000 Chassis, HP Blade systems, HP Synergy etc.
• Desired to have knowledge on Ansible
• Working in a complex, enterprise environment with multiple, global data centers in collaboration with network, application, and including demonstrated collaboration with middleware teams
• Willingness to work in 24/7 environment with rotational shifts.
• Requires a minimum of 5 to 8 years of relevant experience with an Associates or bachelor\'s degree.

Publicis Groupe