Job Description

Opening: 1 Nos.

Job ID: 47273

Employment Type: Full Time

Reference:

Work Experience: 7.0 Year(s) To 10.0 Year(s)

CTC Salary: 20.00 LPA TO 25.00 LPA

Function: IT Software - Mainframe

Industry: IT-Software/Software Services

Location:

• Bengaluru/bangalore

Posted On: 24th Sep, 2022

:

• Role: Senior Support Engineer

• Number of positions: 1

• Relevant experience of 7+ years in providing application support

• Domain experience is must (Capital market/Banking)

• Max CTC: 25 LPA

• Work location: Bangalore (Kothanur, Hennur Road, Near Decathlon)

• Mode of work: Work from home till the company announces the return to the office.

Primary Duties

• Provide 1st and 2nd line support to BAU incidents and provide the necessary support to the Production Systems Group (PSG) team
• Introduce new markets into the trading systems which involves SQL and config changes across multiple databases and components
• Follow the standard release procedure to roll out changes to the PSG and QA teams using Jupyter notebooks and Ansible
• Ensure incidents and problems are appropriately tracked in the JIRA system
• Mentor junior members of the team and contribute ideas to improve existing processes
• Contribute to root cause analyses and work with development teams to prioritize and release fixes
• Monitor data vendor change notifications and analyze and assess impact by working in conjunction with the development teams
• Improve productivity, supportability, and efficiency by automation of repeatable tasks using tools and scripting preferably in Python
• Create and improve system and process documentation (Run books, Known Errors, Process Workflows, etc)
• Maintain pro-active communication with relevant stakeholders including external vendors during incident management

Key Skills :

• Sql Development
• Jira
• Power Bi
• Sql Server
• Sql Server Certification

Company Profile

We are a diversified outsourcing services company with more than 9000 customers across 46 countries. Headquartered in Bangalore, - has offices in the US and UK as well. Our global delivery centers span India, the Philippines, Ukraine, Kenya, Bolivia, Bogota, Mexico, Paraguay, and Peru. Our teams of highly experienced and well-trained executives, team leaders, managers, and business heads are capable of delivering the finest Established in 2006, as a privately owned company and experiencing growth of nearly 2x year-on-year. Our USP is the unique delivery model of choosing low-cost cities around the world and mapping their labor potential and business environment, to satisfy the qualitative requirements of our global customers at the best possible price. One-stop - for the diversified business process operations.

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