Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Team Product Operations | Technical Training & Enablement designs, develops, and delivers learning solutions for ServiceNow\'s Product organization. We are passionate about making ServiceNow an incredible place to work for every employee. We partner with leaders in our Cloud Services, Engineering, Product Management, Technical Support, and other technology teams to help them realize their business priorities by delivering measurable outcomes through technical training and enablement. Role As a member of the team, you\'ll partner with teammates and key stakeholders to evaluate, design, develop and deliver effective learning solutions to empower our Product organization. You\'ll apply knowledge and understanding of the essential aspects of curriculum design and development to execute learning strategies, deliver learning outcomes, and maximize the learning experience. The successful candidate will be a curious, analytical, resourceful, team-oriented, and intrinsically motivated individual with a strong instructional design background What you get to do in this role: Conduct needs analysis that leads to effective design strategies aligned with company and organizational goals and articulates the measurable business impact of the learning solution. Design high quality learning programs and curriculum strategies for a variety of delivery types (eLearning, video, instructor-led, blended, etc ) in partnership with individuals and groups, across multiple organizations. Acquire and synthe knowledge and information from subject matter experts, process owners, peers, documentation, and other sources to create innovative design strategies. Lead other Instructional Designers/Curriculum Developers in identifying and applying instructional modalities, techniques, and methods for planning, designing, and developing instructional content for highly complex enablement programs. Collaborate with Project Managers and Learning Business Partners to coordinate activities for geographically dispersed teams, define project timelines, identify priorities and risks, and resolve issues and blockers. Adhere to appropriate instructional standards and best practices to create storyboards for eLearning and video. Receive and incorporate feedback from peers and subject matter experts. Write scripts for voice over audio and instructional text. Work collaboratively with eLearning Developers, Multi-Media Developers, and graphic designers to turn storyboards and scripts into finished deliverables. Conduct course evaluations to determine effectiveness of training and incorporate measurement and assessment results into future projects. Anticipate how changes in the organization or industry may impact the team and identify innovations to the way we design, develop, and deliver training. Contribute to thought leadership on instructional design best practices and champion enhancements/improvements/innovations to design processes and lead in the implementation efforts of these improvements. Qualifications To be successful in this role you have: Experience partneringwith a team of learning business partners, project managers, curriculum designers and developers, instructors, and learning platform administrators to develop, deliver and optimize technical training.Proven expertise in modern course development and delivery methods and tools. An innovative design approach that is not limited by a particular tool or method. Knowledge of adult learning principles, course development methodologies (ISD, ADDIE, SAM), and Kirkpatrick\'s training evaluation levels. Experience designing and developing a variety of learning offerings: web-based/eLearning, video, instructor-led classes, blended learning, assessments. Demonstrated technical writing ability with emphasis on writing scripts for eLearning and video narration and the ability to follow pre-determined writing guidelines. A successful formula for collaborating with and extracting knowledge from subject matter experts to create content that achieves the learning objectives. Demonstrated experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Rise strongly preferred. Practical use of Camtasia, Premier Pro, Photoshop, and Illustrator. Expertise in using an eLearning development tools, Articulate Storyline, Rise, and Captivate, preferred. Experience with analyzing data to draw conclusions, assess impact and make recommendations for updates to training. Outstanding executive level verbal and written communication skills. Strong attention to detail, accuracy, and analytical skills. A strong desire for continuous improvement and driven to achieve goals. The ability to work collaboratively in a multidisciplinary global team with a flexible work style. The ability to learn quickly, be curious, open to feedback and highly adaptable to change Strong organizational skills and is disciplined with time to effectively manage multiple projects simultaneously. Proficiency using Microsoft Office applications such as PowerPoint, Word, and Excel. Basic Qualifications: 7+ years\' experience in a technical training environment, preferably for Engineering, Support, Cloud Services, and/or Product organizations within a major technology company that uses instructional design with eLearning. Master\'s degree in Industrial Organizational Psychology, Instructional Design and Learning Technology or equivalent experience. Experience building large, multi-audience, highly complex learning programs from the ground up. JV20 For positions in California (outside of the Bay Area), we offer a base pay of $120,420 - $210,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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