Job Description

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Senior SRE Engineer

About Circles Life

Circles.Life is Asia\'s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction and growth.

Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq/ Singtel, and Flipkart (to name a few)

It now employs 600+ people over 5 APAC offices. It is the portfolio company of Warburg Pincus and Sequoia

Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer\'s Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019).

Role Description

Site Reliability Engineering (SRE) is a horizontal function spanning across the entire company meaning you\'ll be able to work with multiple teams across various products and platforms to ensure their software features are reliable for the build and launch & Operational teams. As a Senior SRE Engineer you will work as an individual contributor (IC) who has hands-on experience to propose, design, implement and troubleshoot robust CICD pipeline for multi-tier applications deployed on virtual machines and containerize platforms running on top of public cloud infrastructure.

You will be helping the organization to embark on a continuous delivery and deployment journey using cutting edge technologies for release orchestration. You will help the organization accelerate the SaaS journey by implementing robust automation, strategic solutions and reusable architecture patterns with loosely coupled architecture.

This is a fantastic opportunity to join a talented team where you\'ll be able to add real value to our organization, shape the SRE/DevOps and upskill your technical and business skill set.

Your Responsibilities

• Owning Infra architecture and non-functional requirements, ensuring they fit into a cohesive vision aligned with the rest of the Technology roadmap of the platform for launch.

• Propagate Site Reliability Engineering culture across the organization by sharing industry best practices, standards, approaches, documentation, and code with other engineering teams
• Design, test and troubleshoot CICD pipeline for containerized applications from build until deployment
• Setup a continuous delivery and deployment pipeline integrated with release workflow to support release orchestration
• Troubleshoot multi layer and containerized applications deployed in cloud infrastructure.
• Apply automation and software to any manual and mechanical tasks or parts of the system that would benefit from it or are performed manually
• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices.
• Conduct system discovery, analysis, and develop improvements for system software performance, availability and reliability
• Design, write, ship, and motivate the implement solutions to increase observability, product reliability and organizational efficiency
• Collaborate closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance, security, and availability
• Document system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it
• Maintain and monitoring deployment, orchestration, of the servers, docker containers, kubernetes, and general backend infrastructure
• Keep up-to date with security and proactively identify, diagnose, and solve complex security issues
• Participate in On-Call roster to provide weekend support

Required Educational Qualifications

• Bachelors or masters degree in Information Technology/Computer Science or equivalent combination of education and experience.

Certification Requirements

• Kubernetes CKA or CKAD certification is nice to have
• AWS or GCP DevOps related certifications is nice to have
• GCP or AWS certification on cloud architecture - associate/professional is nice to have

Required Technical Skills

• 6+ years of working experience in infrastructure support and CI/CD platform, leveraging DevOps, SRE & Agile methodologies.
• 3+ years experience designing, testing and implementing CI/CD pipeline to automate build, deployment and code promotion
• 3+ years of experience in writing automation scripts, CI/CD pipeline and automated routine tasks using groovy / python to eliminate human dependencies
• Prior experience in troubleshooting CICD pipeline issues for containerized and multi layer applications deployed in GCP or AWS
• Sound knowledge to dive deep to understand the problem statement and execute structured troubleshooting mechanisms to identify the root cause and apply strategic solutions
• Experience with CI/CD in cloud environments and container technology, Docker and Kubernetes, Docker Swarm, Helm DevOps (Git + CI/CD pipelines)
• Experience as Linux systems administrator (e.g. Ubuntu, RedHat) and command line system administration such as Bash, VIM, SSH.
• Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Grafana/prometheus, DataDog, Nagios, New Relic
• Extended expertise in infrastructure core components: storage, system and/or networking
• Strong understanding of TCP/IP networking, including familiarity with concepts such as OSI stack.
• Strong understanding of Internet protocols and applications such as SMTP, DNS, HTTP, SSH, SNMP etc.
• Solid understanding of ELK, Redis, RabbitMQ, Kafka and ETCD.
• Hands-on experience in writing infrastructure as code (IaC), configuration management as code (CMaC) and policy as code (PoaC) is a plus

Required Business Skills

• Adaptable to change and able to work independently with one team attitude
• Ability to communicate clearly and with clarity to different stakeholders
• Strong presentation skills to prepare powerpoint presentations and architecture diagrams
• Capable of delivering multiple initiatives concurrently while maintaining a high level of attention to detail
• Manage and prioritize work effectively with minimal supervision
• Provide timely and relevant stakeholder update, project status and vital data points
• Ability to learn new technologies as needed to provide the best solutions.
• Strong problem analysis skills to dive deep to understand root cause, provide strategic / interim solutions.
• Sound analytical skills to come up with supporting data points
• Solid mathematical skills to enforce programmatic results validation

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Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.

We regret to inform you that only shortlisted candidates will be contacted for interviews.

Circles.Life