Job Description

Position at NICE

NICE WCX is the world's cloud contact center software leader perfecting customer & workforce experience on a single platform. NICE WCX line of products are best in class on Gartner Magic Quadrant across different segments from Workforce Management to Robotic Process Automation to Customer Loyalty Solutions.

If you would like to work on the latest technology stack and are excited about building cloud native, highly distributed and enterprise scale products, then this is the place for you. Come work with the brightest minds.

Location: India, Pune

Qualification - Essential

• Degree in Computer Science, Industrial/Electronic Engineering
• Strong software development experience in C#, .NET

• Knowledge of distributed systems, WCF, networking & connectivity
• Experience with telephony vendors such as Avaya, Cisco
• Experience with VOIP protocols such as, SIP, SIP Rec, CSTA
• Experience with CTI or Voice recording products
• Strong knowledge of multithreading, concurrency, and code performance

• A comprehensive familiarity and proven experience in OOD/OOP
• Substantial capabilities in the domain of analyzing information, and deducing conclusions within the professional space, seen as a professional by his team and peer community. Has high attention to detail and works well in a dynamic and intense environment.
• Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience in high performance, highly available, and scalable systems
• Deep knowledge and experience with software design patterns and how they can effectively be incorporated into software design and when not
• Experience with enterprise security requirements implementation and current encryption standards
• Excellent interpersonal skills demonstrated the ability to influence others, especially in sensitive or complex situations
• Passion to educate and mentor others in engineering best practices and patterns - team player
• Experience working with Agile/SCRUM/Agile SAFe software development methodology
• Great initiative - proven ability to tackle projects with a can-do attitude
• Proven experience in operating within a global environment
• Self-starter, autodidactic

Qualification - Desirable

• Strong software development experience in C++,

• Experience with RTP, media processing, audio and video codecs

• Database skills: MS-SQL
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure

• Knowledge of Microservices and/or Cloud-Native Development

• Experience in and knowledge of Enterprise Unified Communications Infrastructures (such as Teams, Zoom, etc.) is a plus
• Experience working in Financial Market or Trading compliance domain will be added advantage
• Experience in working with Telecommunication and Unified Communication systems
• Familiarity with K8s, containers, virtualization technology, VMWare, etc.
• Experience with Continuous Delivery
• Experience working on resolving scalability/performance issues will be an added advantage

Senior Specialist:

• 10 + years of experience.
• Completely independent.
• Expert level of knowledge in the given technologies.
• Ability to lead and guide junior developers.
• Ability to drive technical initiatives independently.
• Should have substantial experience of Designing solutions.

Good exposure to Automation, DevOps and Cloud deployments

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.